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Failed ACH on auto-pay removes payment

When a parent is signed up for auto-pay on ACH and the payment failure comes through on email a few days later you have to manually go in and reverse the payment. Would be nice if the system could do this automatically since it knows about it (it ...
Peter Musser 10 months ago in AutoPay 0

Appointment Calendar To Block Off Rooms

What specific challenge or problem does this idea solve? When booking appointments the calendar doesn't block off a room when we schedule a lesson with a specific teacher so the rooms get double booked frequently unless I am constantly checking th...
Jami Gobee 7 months ago in Appointments & Private Lessons 0

Hire a bookkeeper or accountant to consult- I'm literally begging you

The way you guys have set up your payments, deposits, transaction codes, etc, is absolutely wild. Please consult with a bookkeeper or accountant before your next update. You provide so much information in the reports, but almost all of them are co...
Kara Ehrenfeldt almost 2 years ago in Tuition and Statements 10

PLEASE!!! Add time to Payments by All Codes and Types report

What specific challenge or problem does this idea solve? Very difficult and time consuming to match Payments report to Merchant Services Transfers due to Stripe batching at UTC 0 How should this work? The "Payments by All Codes and Types" report a...
Aaron Siler about 1 month ago in Reports 0

Automated emails

Would love the option to send an email chain that works upon enrollment. Something auto generated that we pre set per season so that when new students enroll they are sent all the same info from DSP.
DSP Admin almost 4 years ago in Communication 9

Would love to be able to schedule text messages!

It would be very helpful to be able to schedule text messages. Especially during recital time, things get crazy, and there is a lot of info to get out. If we could schedule text reminders, you could get them set up same as email reminders.
Angie Chapman over 2 years ago in Communication 1

Individual class links for registration on website

What specific challenge or problem does this idea solve? Mind and body system is able to have individual links for classes for easy registration for our website. This way it will be easier for new families to pick a class. How should this wo...
Jonathan Webb 9 days ago in Registration 1

Allow classes that run on multiple days use more than one room

Ex: Dance 1 runs on Mondays in room 1 and on Wednesdays in room 2. What specific challenge or problem does this idea solve? Our studio leases space that is used by other groups and sometimes we need to hold a class in a different room. How should ...
Keli Dunn about 1 month ago in Classes 1

Charge this amount even when not enrolled in classes box to mass uncheck

What specific challenge or problem does this idea solve? It would take less time and be able to mass do it rather than having to go to each individual student. How should this work? Should be able to all at once uncheck the box Who wil...
Jade Green 18 days ago in Tuition and Statements 0

"You Owe" in Red should ONLY be what is due now. Not total of balance for whole year

Parents should only see what is due in "You Owe" in Red on their portal. It causes stress and they do not understand why they have such a huge balance. We put in all of our competition charges on a monthly payment so parents can pay off ahead of t...
Lynda Collins 11 months ago in Tuition and Statements 2