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Communication

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Add Class Day to Class Reminder Emails

What specific challenge or problem does this idea solve? Parents receive First Day of Class and other reminders with only Class name, time, and studio name, but they do not receive a day of the week. If they really need a reminder, they really n...
Guest about 1 month ago in Communication 0

Would love coding to enter dancers' names on emails sent. We have families with multiple students who are typically in different groups or classes. This would help parents identify which student email or important information is directed to.

What specific challenge or problem does this idea solve? this would eliminate parent confusion for those who have multiple students enrolled. How should this work? Just like the automated emails where we have a drop down option to select “greeting...
Brittny Knapp 3 months ago in Communication 0

Add command placeholders in email/SMS templates to automatically insert a child's name, parent's name, and other relevant details, similar to most CRMs.

What specific challenge or problem does this idea solve? Currently, when sending emails or SMS messages, staff must manually type or copy-paste names and details, increasing the risk of errors and making communication less efficient. This feature ...
Daniel Harris 7 months ago in Communication 0

Text Schedule

What specific challenge or problem does this idea solve? In a busy time we can schedule text messages How should this work? Just like the email scheduler Who will benefit (Admins, Staff, Students)? It will benefit all :) How will this change impac...
Charlotte Caruthers 6 months ago in Communication 1

Business Name on Text Message

When you send a text message to families it would be nice if it said from "studio name" instead of a random number.
Meaghan Valego over 2 years ago in Communication 1 Planned

Ability to see likes/loves in the chat feature

What specific challenge or problem does this idea solve? There really is no point in having a like/love feature in the chat if you as the admin are unable to see who liked/loved something. For example, I could say in #parents "There is no class ...
TDC Admin about 2 months ago in Communication 0

Resend emails to families who say they didn't received

It would be helpful if we could go to communication/history and click resend if a parent says they didn't receive an email.
Tiffany Freeman 11 months ago in Communication 0

Add more phone customer service hours in the afternoon

What specific challenge or problem does this idea solve? Many small studios dont start classes until after school starts, and they arent necessarily at their studio until a few hours before that. Likewise, many are not on eastern standard time z...
Kathryn Warshaw about 1 month ago in Communication 0

Contacts able to see the chat

What specific challenge or problem does this idea solve? Students/partners not able to see chats How should this work? If someone is set up as a contact, you should be able to allow them to see the chats for the classes in which the studen...
Megan Gordon about 1 month ago in Communication 0

Robo Text: Allow Filter for Season Enrolled and/or Other Status

What specific challenge or problem does this idea solve? When we are trying to communicate via Robo-Text it would be great to be able to do "All Students in XX Season" or "All Students in XX Event". We have had multiple complaints about parents wh...
Elijah Burk 3 months ago in Communication 0