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Merchant Services

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Allow change of what Convenience Fee is called

Our parents get confused by the wording of "convenience fee" and it makes it sound like we're getting extra profit from them. If it said "merchant processing fee" or "card processing fee" then I think it would go down better and be less questioned...
Guest over 1 year ago in Merchant Services 0

Allow different bank accounts by transaction code.

What specific challenge or problem does this idea solve? When students pay other fees than monthly tuition. Examples are costume fees and recital fees. I do not wish to combine these fees with monthly fees. How should this work? When you place a c...
Amanda Hipp 3 months ago in Merchant Services 1

ACH Declined Payouts

Please don't update accounts for payments until they have cleared. ACH payments that get declined stay on the account and need to be removed automatically. It causes mass confusion and accounting errors. Also do not deposit funds until ACH payment...
Bri Sanford over 1 year ago in Merchant Services 0

no online drop with overdue balance

we have to many parents dropping online and expecting not to pay overdue balances - either showing them overdue balances on dropign a class so they know it is still to be paid or an error message to pay overdue balances before their drop is comple...
Eden Coughlan 6 months ago in Merchant Services 0

TRANSFER (Deposit) DOWNLOAD NEEDS TO INCLUDE ALL DETAILS

I have been complaining about for this for 2 years. My recent complaint to the help desk was suggested to post here. Our CPA expects us to post our deposits by Category. I have never thought that was asking too much, but it takes hours to reconcil...
Ovation Studios over 3 years ago in Merchant Services 6

Add students last name, class name and instructor name

What specific challenge or problem does this idea solve? We have several students in the Step up or pep program and for parents to be reimbursed they require a receipt with this additional information. How should this work? on the receipt I email ...
Jamie McBride about 2 months ago in Merchant Services 0

Search Merchant Services Transactions - Failed

Give us a way to only show Failed Payments in the merchant services transactions search page. What specific challenge or problem does this idea solve? Your system doesnt automatically remove failed payments via bank accounts when the paymement fai...
Jamelia Searle about 2 months ago in Merchant Services 0

DSP Merchant Services Transfers should include transaction codes and memos

For bookkeeping purposes, I need to be able to look at the transfer report and determine totals for each of our seasons, product sales, rentals, etc. Having to figure that out withough the transaction codes showing in the transfer report adds HOUR...
Heather Godfrey about 1 year ago in Merchant Services 0

Ability to block one customer from paying with check and/or credit card online

We would like the ability to prevent one person from paying online with a check because this check constantly is returned for NSF. I think this would be very helpful in this particular situation. Thanks!
Jen Marinis 4 months ago in Merchant Services 0

Faster Payout

An instant payout option with a small convenience fee would be ideal. Most business need the payouts sooner than the provided date and it will probably enhance the likelihood of this software being shared more.
Malaysia Johnson 11 months ago in Merchant Services 0 In Progress