Communication

On the admin side, I can click on "history" under a family and see what emails have been sent to them. Please allow access to this on the family's log-in side. We have MANY parents that say they did not get an email. We look on our history and sho...

It would be helpful to know when a new message comes in on Lead Center

The follow up email AFTER a class TRIAL should be set up automatically with the class details similar to the trial REMINDER. It's frustrating when a child tries 3 classes and the personal automated email that is sent following the trial doesnt sho...

Currently the Robo-Text feature sends from a series of random 800 or 844 numbers. Would be ideal if this could send from the same number each time, or even better if it could send directly from our studio phone number so that families can reply wi...

Would love an email to be sent if a credit card declines from a "payment plan" charge. I know it's done from an "autopay" charge but it would be great to have this automated so we don't have to manually send it. Thanks!

In the customer chat, the only way currently is to add each teacher to the communication email list which would send an email to everyone every time. It would be nice for teachers to adjust their class plans if they have a student doing a trial th...

What specific challenge or problem does this idea solve? Having the date and timestamp of when a communication was sent on the VIEW provides 1) not going back and forth to the communication history of when the communication was sent, 2) if the c...

What specific challenge or problem does this idea solve? Parents forget to bring kids to extra classes, ie, rehearsals, which causes us to have to call them when they are late. How should this work? When an extra class is scheduled, a text...

What specific challenge or problem does this idea solve? An email with graphics and vibrant colors make it more enticing to read an emal. How should this work? There is a plug-in where we can design an email from pre-designed templates tha...

What specific challenge or problem does this idea solve? When we are trying to communicate via Robo-Text it would be great to be able to do "All Students in XX Season" or "All Students in XX Event". We have had multiple complaints about parents wh...