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Communication

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Emailing a class

What specific challenge or problem does this idea solve? When emailing a class, the class title isn't at the top. Sometimes I questioned if I have selected the correct class. If the title was there I wouldn't need to come out and start over. If th...
Guest 2 months ago in Communication 0

Studio Announcements to contain graphics

Would like an option to add graphics, photos, hyperlinks, qr codes to Studio Announcements.....when parents log in I can upload a graphic showing the announcement rather than words. Graphics/pictures get more attention!
Toinette Robinson about 2 years ago in Communication 0

Add Class Day to Class Reminder Emails

What specific challenge or problem does this idea solve? Parents receive First Day of Class and other reminders with only Class name, time, and studio name, but they do not receive a day of the week. If they really need a reminder, they really n...
Guest 25 days ago in Communication 0

Email (robo-mailer) improvements: robust filters, preview of recipients, check-boxes to include or exclude

We just moved from Jackrabbit to DSP and didn't realize how different DSP's emailing system would work. As we begin our season, we're spending A LOT of time trying to send out emails manually because DSP's email is so far behind. Here are some thi...
Jeanne Mam-Luft about 4 years ago in Communication 6

Add more phone customer service hours in the afternoon

What specific challenge or problem does this idea solve? Many small studios dont start classes until after school starts, and they arent necessarily at their studio until a few hours before that. Likewise, many are not on eastern standard time z...
Kathryn Warshaw 18 days ago in Communication 0

Would love coding to enter dancers' names on emails sent. We have families with multiple students who are typically in different groups or classes. This would help parents identify which student email or important information is directed to.

What specific challenge or problem does this idea solve? this would eliminate parent confusion for those who have multiple students enrolled. How should this work? Just like the automated emails where we have a drop down option to select “greeting...
Brittny Knapp 3 months ago in Communication 0

Contacts able to see the chat

What specific challenge or problem does this idea solve? Students/partners not able to see chats How should this work? If someone is set up as a contact, you should be able to allow them to see the chats for the classes in which the studen...
Megan Gordon 19 days ago in Communication 0

Upgrade Robo-Text: more than 160 characters

As text systems have been significantly upgraded over the years, texts are no longer limited to 160 characters, so it would be HUGE if WE weren't limited to 160 characters per text anymore, as well.
Erika Bozinovski about 4 years ago in Communication 1

Add command placeholders in email/SMS templates to automatically insert a child's name, parent's name, and other relevant details, similar to most CRMs.

What specific challenge or problem does this idea solve? Currently, when sending emails or SMS messages, staff must manually type or copy-paste names and details, increasing the risk of errors and making communication less efficient. This feature ...
Daniel Harris 6 months ago in Communication 0

Ability to see likes/loves in the chat feature

What specific challenge or problem does this idea solve? There really is no point in having a like/love feature in the chat if you as the admin are unable to see who liked/loved something. For example, I could say in #parents "There is no class ...
TDC Admin about 1 month ago in Communication 0