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Merchant Services

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Merchant Services Immediate Contact Information

I should be able to contact Merchant Services immediately whenever I have a problem. It is unacceptable that I now have to wait for an EMAIL... When you have an issue with a transaction, time is of the essence. It would prevent many issues.. and y...
Erin Montella about 3 years ago in Merchant Services 0 Will not implement

Cancellation of transaction allowed before close of business day.

I have QuickBooks and it has the ability of cancelling any credit or debit transaction if done before the end of the business day. This by far it the ultimate feature. I have just had an issue with having the wrong amount come out of a payment pla...
Erin Montella about 3 years ago in Merchant Services 0 Will not implement

Help us promote new features

Getting the new app up is great but leaving it to us to promote the uptake is not enough - you know the students never read emails, nor any notices on the walls. Its hard to get through to them. DP should pmote the app wihtin their portal. Give us...
Steve Kearney about 3 years ago in Merchant Services 0 Will not implement

Be able to select which month of payments you want to download

Would be amazing to be able to select a month and then only download all the payments made that month.
Guest over 3 years ago in Merchant Services 0

View Pay Pal fees in a report

I would like to be able to see the Pay Pal fees DSP charges for using Pay Pal in a report where I can select the date parameters. This way I can give the report to my accountant and not just write down the amounts listed on screen.
Guest over 3 years ago in Merchant Services 0

Add Processing Fee to statements

Parents have questioned why their cc statement has a slightly higher number than what they see on the DSP statement. The answer is the DSP merchant services processing fee. Can you please allow us to choose if we want to show that fee on statements?
Laura Hamm over 3 years ago in Merchant Services 0

add a refunded button on main page of merchant services when refunded

When I did a refund I went back in and it gives me the option to do another refund. It should not.
Jean Mysliwiec over 3 years ago in Merchant Services 1 Already exists

Add Student or Family name to the "Process Payment" page

I would like to be able to confirm I am on the correct family or student when processing a payment. Currently once you get to the screen where you submit the payment there is no name anywhere on the screen, only the totals and the cards available.
Marie Swasy almost 2 years ago in Merchant Services 0

mark as paid

It would me nice if when someone prepays towards tuition if once after the tuition has been posted that it would mark it as paid. It makes the balance owed zero, but does not make it as paid.
Jillian Martin almost 2 years ago in Merchant Services 0

Be able to set a minimum payment

I have had parents make several small payments in one day instead of just one lump payment. I would like an option to accept a minimum payment via credit card.
Guest about 2 years ago in Merchant Services 0