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Merchant Services

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Merchant Services Immediate Contact Information

I should be able to contact Merchant Services immediately whenever I have a problem. It is unacceptable that I now have to wait for an EMAIL... When you have an issue with a transaction, time is of the essence. It would prevent many issues.. and y...
Erin Montella almost 3 years ago in Merchant Services 0 Will not implement

Cancellation of transaction allowed before close of business day.

I have QuickBooks and it has the ability of cancelling any credit or debit transaction if done before the end of the business day. This by far it the ultimate feature. I have just had an issue with having the wrong amount come out of a payment pla...
Erin Montella almost 3 years ago in Merchant Services 0 Will not implement

Help us promote new features

Getting the new app up is great but leaving it to us to promote the uptake is not enough - you know the students never read emails, nor any notices on the walls. Its hard to get through to them. DP should pmote the app wihtin their portal. Give us...
Steve Kearney almost 3 years ago in Merchant Services 0 Will not implement

Automatically Adjust Convenience Fee for those using the Advanced Option

If DSP raises the processing fee, the system should automatically adjust the fees for anyone using the advanced convenience fees. Fortunately I only lost 3 cents when the fee went up this month, but the only reason I realized there was an issue wa...
Zachari Wetz almost 2 years ago in Merchant Services 0 Will not implement

Transfers - Reports

Since changing the deposits to separate the ACH and Card charges in your transfers - it would be helpful if the form of payment of ACH would be entered in the student transaction - now I have to manually change each one to get the correct info on ...
Gail Hill almost 3 years ago in Merchant Services 1 Will not implement