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Communication

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Upgrade Robo-Text: Send-from Number

Currently the Robo-Text feature sends from a series of random 800 or 844 numbers. Would be ideal if this could send from the same number each time, or even better if it could send directly from our studio phone number so that families can reply wi...
Erika Bozinovski almost 4 years ago in Communication 2

History of emails sent from parent to studio in the portal

I would like to have a record of all emails sent from a specific parent to the studio. It would be nice to have a log of this in their account and in the portal. (of course messages sent through the portal)
Traci Finch over 2 years ago in Communication 0

Email or Text Parents who have no completed their registration

Not sure if theres a way to do this and im missing it but I have parents who have selected their classes but not paid the registration fee to complete the registration. Would be great to email these parents reminding them to pay to complete their ...
Stephanie Henshaw 12 months ago in Communication / Registration 1

Absence Notification To Teachers For Class When Submitted By Parent In Their Portal

Would like to propose having a setting where teachers will receive an email notification for when a parent enters an absence in their portal. Similar to when a parent schedules a private lesson or appointment it goes to the teacher too. We know it...
Amy Habel over 3 years ago in Communication 0

Automate Personalized Emails

For automation in emails, it would be useful for marketing and customer service for the emails to be personalized by first or last name.
Stephanie Masullo over 1 year ago in Communication 0

Be able to see if a parent opened email sent to them

This feature was one of my favorites in Studio Director. It would be helpful to know if a parent has received the email sent to them and viewed it
Katie Ibarra almost 3 years ago in Communication 0

Add Days of the Week for Student Options for Text/Email Purposes

Have option to to choose "MONDAY" Students or any day of the week, so we can text/email easily students per day for weather cancellations, etc.
Rachel Leandri over 2 years ago in Communication 1

Resend email button

To add a button or option to resend an email - not only view a sent email but resend when a family loses the email. Much easier than copying and pasting. :)
Meagan McGratten over 2 years ago in Communication 1

Tiers for Membership Instead of Raising Price for Everyone

DSP is going up to $39 per month as of Jan 1, 2022 in order to offer phone support but I dont need phone support. DSP has been great about getting back to me over email or the chat feature. Can you please make this price change optional? If people...
Brianna Barron almost 4 years ago in Communication 3 Will not implement

Need the ability to delete a chat

It looks like chat conversation on the studio side will be a mess if we cannot delete old chats and not just within the conversation.
Tanya Melech about 3 years ago in Communication 1