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Communication

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Please allow families to see their history of DSP-sent-emails!

On the admin side, I can click on "history" under a family and see what emails have been sent to them. Please allow access to this on the family's log-in side. We have MANY parents that say they did not get an email. We look on our history and sho...
Alana Jean-Louis over 1 year ago in Communication 1 Already exists

Show Dates & Time on Chat messages

When reading chats it would be an added value to have a date and time stamp on the messages. For example a message reading ”Rehearsal cancelled today”, could be easily misunderstood if someone reads it outside of the day it was sent.
Terri-Lee Shykula almost 3 years ago in Communication 0

allow the studio to unsubscribe parents

It would be helpful for the studio to be able to unsubscribe parents from emails on our end. This way parents who are technologically challenged, or just don't pay attention to the unsubscribe button on every email, can be removed from our mailing...
Zachari Wetz almost 2 years ago in Communication 1

Change the "Convenience Fee" to say "Credit Card Processing Fee" for when we send receipts/statements

We have people sometimes complain about why there is a convenience fee so it would be nicer if it stated "Credit Card Processing Fee" so clients know it is just due to having a card & can pay with checks/cash with no fee.
Office Desk almost 3 years ago in Communication 0

Would love for the system to auto email the specific teacher of a class when a new student enrolls in their class or signs up for a trial class.

In the customer chat, the only way currently is to add each teacher to the communication email list which would send an email to everyone every time. It would be nice for teachers to adjust their class plans if they have a student doing a trial th...
Kerrie Burg over 1 year ago in Communication 0

Email Communication

I would like to be able to see who I am emailing on the email page. As of now, it only shows how many people are being emailed, but it does not allow me to see who is being sent the email.
Samantha Byrd 9 months ago in Communication 0

Ability to choose more than one class when robo-texting and mailing.

When sending a robot-text and/or a Robo-mail, it would be great to have the ability to choose more than one class at a time. Sometimes, for instance, you must cancel all of the classes one teacher is out for. Now, you have send out the same email ...
Guest 7 months ago in Communication 1 Already exists

Show email address in robo mailer so you can remove individuals

The option to view email recipients in Robo mailer so you can remove individuals. Particulary useful when selcting multiple classes and needing to remove only one or two students.
PIRRIE PERFORMING ARTS about 1 year ago in Communication 0

Notification when a new text message comes in on Lead Center

It would be helpful to know when a new message comes in on Lead Center
Guest about 1 year ago in Communication / Leads and Prospects 2

Notification sent to parent if credit card declines from a "payment plan" charge

Would love an email to be sent if a credit card declines from a "payment plan" charge. I know it's done from an "autopay" charge but it would be great to have this automated so we don't have to manually send it. Thanks!
Belinda Lenhard almost 3 years ago in Communication 0