You can't void a transaction seconds after doing it
If I accidentally make a wrong charge, I can't go in the Merchant Services immediately and void the transaction. Only option is to refund. Would like to be able to void if it's done within minutes of transaction. thanks
Run Individual Payment Plan Reports That Are On Auto Pay
There needs to be a way to run reports for individual Payment Plans. Example, when we go to pull our first recital payment on Oct. 15, I want to be able to run a report later that day specifically to see who's payments did not go through.
Cassandra Spohn
about 4 years ago
in AutoPay / Reports
0
There should be an option to run a report on auto pays that were not successful so that we know who we need to reach out to. There are many reasons a card doesn't run and I've used other programs where this is a simple "click of the button." Other...
Cassandra Spohn
about 4 years ago
in AutoPay / Reports
0
Automated email for successful autopay transactions
We have had several requests from parents to send them an email after autopay runs that shows them when it ran and how much their card was charged. Currently the only way I have to do this is to manually send emails to each of them and insert the ...
Auto Pay Job Status Detail Page - Mark a declined payment as paid when they pay
When I had 308 go through Auto-Pay, I had 10 Failed. As I continue to check to see if they've paid, is there some way for us to change the RED X to Paid? I keep having to toggle back an forth with this page and the Customer Journal page. Thank you...
Please add a monthly donation button to auto pay registration
We would love to add an option for our families to donate with their monthly tuition. Basically, when they set up autopay they would indicate that they would like to add a $5 or $10 monthly donation to their tuition. I feel like DSP should have th...
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