Ideas Portal
On the registration page it would be so helpful to change the word "submit" to "next". I have a lot of families that after clicking the box with the selected class and "submit" on the bottom of the page they think they're registered. They close out the page prior to scrolling to the top and seeing the red box that tells them to enroll in auto pay or finish registration. Simply changing submit to next would be super helpful to indicate there's more that needs to be done in order to complete registration. Either that or the red box popping up as a pop up feature instead of at the top of the page. During my previous registration season, close to 50% of my parents clicked submit and stopped because they thought they were registred. This would save A TON of time so I don't have to hunt people down to go back and complete registration!
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Really need Registration and Enrollment to be much more smoother and intutive. Lot of parents are turning away for this reason only!
Is there anything that can be done about this Dance Studio Pro? I have had so many registrations stuck in pending because parents click submit and don't realise they have to enrol in autopay to complete the registration. I've sent probably 20 emails to parents letting them know their registration for next season is pending, but emails don't always get through so some I am now having to follow up with text messages. Would be great for this issue to be solved so we don't need to keep chasing them up to get them enrolled.
Yes, I agree "Next" would make a lot more sense.
Also the whole auto-pay requirement process in registration manager needs to be clearer.
I constantly have pending registrations because:
The prompting to complete auto-payment details is not obvious enough. When they click submit they don't see the ltext and link to complete the autopay. Instead the button should act as the link and should open up the page where they can submit their autopay details immediately.
Parents who do manage to complete the autopay process don't realise they then have to go BACK and "Finish Registration" to pay the registration fees and complete their registration. They think that once they add the autopay details the fees will be paid and the registration is complete. It would make a lot more sense to complete autopay and then be taken to a final page to "confirm registration and pay" rather than them having to go searching for it.
Please do anything to help with completing registration. I have many parents who enroll in auto pay and stop there. I also have many parents who register and see they have a $0 balance and then stop. The $0 balance seems to throw many people.