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Communication

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Change the "Convenience Fee" to say "Credit Card Processing Fee" for when we send receipts/statements

We have people sometimes complain about why there is a convenience fee so it would be nicer if it stated "Credit Card Processing Fee" so clients know it is just due to having a card & can pay with checks/cash with no fee.
Office Desk over 2 years ago in Communication 0

Notification sent to parent if credit card declines from a "payment plan" charge

Would love an email to be sent if a credit card declines from a "payment plan" charge. I know it's done from an "autopay" charge but it would be great to have this automated so we don't have to manually send it. Thanks!
Belinda Lenhard over 2 years ago in Communication 0

Automate Personalized Emails

For automation in emails, it would be useful for marketing and customer service for the emails to be personalized by first or last name.
Stephanie Masullo about 1 year ago in Communication 0

History of emails sent from parent to studio in the portal

I would like to have a record of all emails sent from a specific parent to the studio. It would be nice to have a log of this in their account and in the portal. (of course messages sent through the portal)
Traci Finch about 2 years ago in Communication 0

Upgrade Robo-Text: Send-from Number

Currently the Robo-Text feature sends from a series of random 800 or 844 numbers. Would be ideal if this could send from the same number each time, or even better if it could send directly from our studio phone number so that families can reply wi...
Erika Bozinovski over 3 years ago in Communication 2

Updates to Mailer

What specific challenge or problem does this idea solve? The need to have an outside mailing system like MailChimp to create newsletter style emails. WITH the ability to EXCLUDE certain classes from receiving emails, rather than having to do each ...
Kristina Trotti 4 months ago in Communication 1

Add Days of the Week for Student Options for Text/Email Purposes

Have option to to choose "MONDAY" Students or any day of the week, so we can text/email easily students per day for weather cancellations, etc.
Rachel Leandri about 2 years ago in Communication 1

Notification when a new text message comes in on Lead Center

It would be helpful to know when a new message comes in on Lead Center
Guest 11 months ago in Communication / Leads and Prospects 2

Be able to see if a parent opened email sent to them

This feature was one of my favorites in Studio Director. It would be helpful to know if a parent has received the email sent to them and viewed it
Katie Ibarra over 2 years ago in Communication 0

Resend email button

To add a button or option to resend an email - not only view a sent email but resend when a family loses the email. Much easier than copying and pasting. :)
Meagan McGratten over 2 years ago in Communication 1