When auto pay fails thier transaction should be automatically updated instead of it still reading as a credit
If an auto pay comes back as failed. Thier account should also be automatically updated since it's no longer a credit. Sometimes with so many emails we receive the failed payment email could be missed. The accounts should not continue to read as p...
When autopay isn't received through BECS it should be reversed in parent portal so it shows as outstanding
For failed BECS payments - the parent portal reads as no money owing so we are chasing money that they believe has been paid. It's very hard to argue that payment has not been made when it is showing as paid on their end.
Being able to set up a payment plan for a group of kids that all attend the same class would make payment plans easier and more time efficient to set up
Email/text alert to failed credit card transactions
It would be great to receive a more obvious notification about failed credit card transactions via text or email instead of having to revisit the autopay page and find that it didn't go through.
I was not aware that this option charges tuition for everyone- even those who have already paid for the month via another method! It needs to have a warning that all accounts will have the tuition amount withdrawn from the customers account regard...
Withdraw from credit on account instead of card on file for payment plans
We have parents that have credits on their account - they pay early, work the desk, etc. So some revenue credit and some non-revenue credits. We need parent payment plans to pull from these credits if they're positive instead of processing the car...
Allow customers to set up payment plans themselves
Auto pay doesn't cut it, a payment plan feature where the customer could do it themselves based on preset parameters by the studio would be life changing
Ugh!! I selet tuition only list for Auto Pay to process... See something I need to check regarding balance.... PLEASE give us the ability to click on either the parent or student which will bring us directly to their transaction page so I can revi...
It would be very helpful if a green flag were by the student name in student list representing that they are enrolled in "auto pay" instead of opening the details on the parent to find.
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