Notification for parents when credit cards are declined
When credit cards or ACH payments are declined in autopay, an auto responder could send the parent an email letting them know to update their payment info.
Thank you for contacting DPDC!
We value your business and will respond to this message within 1-3 business days. In the meantime, you may find the following information helpful:
? New dancers can register for classes on our website: www.dynamicpercpetiondance.com. Click the Register Online tab and follow the instructions to create an account. Remember to set up auto-pay in order to complete your registration.
? Showcase information can be found on our website under the Showcase tab. Click on each item for more information.
? If you are informing us of an absence, we will make note of it and contact you if we need more information.
? If you would like to schedule a make-up class, please let us know the day and class you have chosen for the make-up and stop by the front desk to complete paperwork when you arrive for the make-up. The class schedule is on our website and your dancer can choose any class at their level or lower. We will contact you if we need any clarification.
? Assistance at our front desk is available 3:00-9:00 pm Monday ? Thursday and 3:00-7:00 pm Friday.
I also figured out a workaround for this. Since everyone enrolled is required to sign up for autopay, everyone with a balance on the 2nd of the month will get an email (set up through personal assistant) letting them know they have a balance and need to update their card by the 5th to avoid a processing fee.
Thanks DSP Admin. My main reason for requesting this feature is that I have seen multiple replies back from the DSP payment processor. I've seen errors such as "Your card was declined", "Your card number is incorrect. ", and "Your card does not support this type of purchase." The intent of this request would be that the auto responder could respond with the specific failure message that was returned for each parent. Thanks!
Thanks DSP Admin, but people want Auto-Pay to be "automatic" as well as the email that goes to any that are declined. We are hoping that the manual steps of running auto-pay and remembering to check and send the declined messages can be automatic.
This idea is being considered. In the meantime, we wanted to be sure everyone knows there is a solution in the system today. After you run Auto-Pay, you can select parents with declined cards and quickly use Robo-Mailer or Robo-Text to alert them.
Hi,
I went to step this up using the below steps however when I click on ���Settings��� I don���t get a Auto Pay Settings option to tick?
Thanks
Kind Regards,
Sam Ford
FSDance & College of Creative Arts
Operations Manager
t 02 4973 3133
e admin@fsdance.com.au
a 1/5 Kam Close Morisset Industrial Estate NSW 2264
www.fsdance.com.au
Thanks DSP - Are you able to advise the wording of the automatic email that is sent when the auto-payment is declined?
THANK YOU!!!
Thank you for contacting DPDC!
We value your business and will respond to this message within 1-3 business days. In the meantime, you may find the following information helpful:
? New dancers can register for classes on our website: www.dynamicpercpetiondance.com. Click the Register Online tab and follow the instructions to create an account. Remember to set up auto-pay in order to complete your registration.
? Showcase information can be found on our website under the Showcase tab. Click on each item for more information.
? If you are informing us of an absence, we will make note of it and contact you if we need more information.
? If you would like to schedule a make-up class, please let us know the day and class you have chosen for the make-up and stop by the front desk to complete paperwork when you arrive for the make-up. The class schedule is on our website and your dancer can choose any class at their level or lower. We will contact you if we need any clarification.
? Assistance at our front desk is available 3:00-9:00 pm Monday ? Thursday and 3:00-7:00 pm Friday.
Thank you,
DPDC Faculty & Staff
www.DynamicPerceptionDance.com
This launched this week! Go to More > Settings > Auto-Pay Settings to enable!
I also figured out a workaround for this. Since everyone enrolled is required to sign up for autopay, everyone with a balance on the 2nd of the month will get an email (set up through personal assistant) letting them know they have a balance and need to update their card by the 5th to avoid a processing fee.
Thanks DSP Admin. My main reason for requesting this feature is that I have seen multiple replies back from the DSP payment processor. I've seen errors such as "Your card was declined", "Your card number is incorrect. ", and "Your card does not support this type of purchase." The intent of this request would be that the auto responder could respond with the specific failure message that was returned for each parent. Thanks!
Thanks DSP Admin, but people want Auto-Pay to be "automatic" as well as the email that goes to any that are declined. We are hoping that the manual steps of running auto-pay and remembering to check and send the declined messages can be automatic.
This idea is being considered. In the meantime, we wanted to be sure everyone knows there is a solution in the system today. After you run Auto-Pay, you can select parents with declined cards and quickly use Robo-Mailer or Robo-Text to alert them.