What specific challenge or problem does this idea solve? |
We overcharged some people because they had pre-paid |
How should this work? |
On the auto pay screen when you select "due today", it doesn't show the current balance on the account. There is no way to know if the family's balance is $0 because they pre-paid. It's on every other option's screen so this shouldn't be difficult. |
Who will benefit (Admins, Staff, Students)? |
angry parents who were charged twice |
How will this change impact your daily tasks or overall experience? |
auto-pay is always difficult with the way the transactions don't automatically apply themselves. Anything we can do to improve the system needs to happen |
