Ideas Portal
When a parent is signed up for auto-pay on ACH and the payment failure comes through on email a few days later you have to manually go in and reverse the payment. Would be nice if the system could do this automatically since it knows about it (it knew enough to send the email)
This is a hassle. Catches my attention that DSP has not provided answer to this idea since 2024. Due to the delay between the charge, and the time when we are notified that the ACH payment was not successful, we have lost in products. We have delivered costumes to parents because in their transaction history shows as it was paid, and then some days later, we receive this email from DSP saying this transaction failed. Too late. This should be immediately updated in the transaction history if the payment fail.
We are in the era of automation, and DSP is lagging.