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Categories Merchant Services
Created by Guest
Created on Sep 9, 2021

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After refunding a transaction, have an option to both post the refund AND delete the associated account debit

A student enrolls in a class and pays $1000 upfront to reserve her spot. Then she decides that she is not going to attend and requests a full refund. If I process the refund in Merchant Services, I should have the option to both log the refund and delete/amend the associated account debit at the same time. Currently, choosing to "log the refund" impacts the students account balance, and choosing to delete the associated charge also impacts the students account balance. In this scenario, there should be no impact to the students account balance, since no one owes the either party anything.

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  • G Garcia
    Reply
    |     Sep 10, 2021

    Agree! This really needs a quick fix, the credit should cancel the debit. Very frustrating; easily creates accounting problems if it goes unnoticed. So time consuming to have to correct accounts each time a refund is issued.

  • Jamie Byrne
    Reply
    |     Sep 10, 2021
    This is one of the most frustrating things in the accounts. I refund 100 on the system and suddenly they had a credit of 100 instead of clearing the transaction altogether. I don't know any other system that does this.