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For Studio Pro
Categories AutoPay
Created by Stephanie Henshaw
Created on Jan 1, 2024

Send me an email when payment declined

I get a thousand emails for every approved transaction with auto-pay but i never get an email for a failed transaction... this is the email I DO want and need.

  • Pam Arnott
    Reply
    |
    Mar 17, 2024

    In Auto Pay, click on Auto-Pay Status Monitor There is a list of dates you charged customers. The far column is labeled Result and will say 83 good / 1 failed.

    Click on the Date and scroll down and this will tell you who declined,

    Now I would like to be able to remove the Red X after they pay. Can we have that or some othr option like Pd. or something.

  • Stacy Caudill
    Reply
    |
    Mar 6, 2024

    I always get emails for approved and failed payments. I'm not sure what I do different, but the ability is there.