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Categories AutoPay
Created by G Garcia
Created on Oct 21, 2023

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Notification for parents when PAYMENT PLAN Credit Cards are declined

Currently, notifications are only sent to parents when a "regular" Auto-Pay transaction fails to process. There is NO notification to parents on a Payment Plan, when the transaction is declined.

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  • G Garcia
    Reply
    |     Sep 24, 2024

    Amy, thanks for taking the time to respond; your suggestion helped me figure out what the problem was!

  • Amy Krigas
    Reply
    |     Feb 4, 2024

    Our parents do get notified if a payment plan declines. We do not use regular auto-pay. You may just need to adjust your settings in Payment Plans?