The comms dashboard absolutely does NOT work. I just see that they were sent and no other data. I even called customer service thinking it was my settings but it was not. I did several test runs to own family to check and yet nothing.
It is not done. It does not work. I sent emails about recital two days ago. It says 100% of them sent and 0 were opened. This is untrue. I am a dance parent, as well as a studio owner. I know, at least, I opened mine. I am sure that other parents opened theirs. They mentioned that they had read them.
(I tried replying in the idea thread but kept getting nothing but a blank page after entering my email address.)
Other than the Sent icon, the Comm Dashboard is showing nothing but zeros for every email I search. I know that parents have read at least some of these emails. Is the Dashboard not fully active yet?
Thank you for this information. I've gotten it. I think three or four times
now so I'm wondering if that is an error or if there's no information that
is accompanying the newer email?
Jaime Shawl
Director
Twinkle Toes Dance Productions LLC
623-810-6153
Like us on Facebook @TwinkleToesDanceProductions
Follow us on Instagram @TTDanceAZ
[cid:image001.jpg@01DCB84F.D03DCAF0]
When is this upgrade coming for people who already have the software?
Thank you!
--
Kind Regards,
Miss Tiffany
_______________________________
Front Desk, Instructor, Tutor, New Family Liaison
*Strong Dance Studios, Cypress*
o 714.821.5500
We build confiDANCE��
We obtained your email address from your registration for classes at Strong
Dance Studios. Email is used to periodically send communications such as
newsletters, class confirmations, reminders, cancellations, and other
important business information. If you do not wish to receive future email
communications from Strong Dance Studios, please contact us by email:
rachel@strongdancestudios.com or by phone: 714-821-5500 and ask for your
email address to be removed.
We are happy to announce that, as of the March 2026 release, you are now able to see who opened emails. Just navigate to, Magic > Comm Dashboard to see a high-level summary of your robo-mailer stats.
currently in the midst of a migration to studio pro from akada and I LOOOOOVe this idea! Please get on board and add this feature. DSP has such a wide operative, this seems like a natural addition that would be helpful to all of us!
To be able to see if a parent has opened/received an emailed statement
Merged
A number of non paying parents are claiming not to have received some statements despite receiving other emails. It would be very helpful when chasing up accounts and applying late payment penalties to ensure they're are genuine claims
It would be good to know if an email has been opened.
Merged
This would be useful to make sure that information has gotten to families particularly if we need to make a schedule change. We would be able to see which families have not opened the email and then reach out by phone.
Kelly Skopp
over 4 years ago
in Communication
3
Done!
17
MERGED
Be able to see if a parent opened email sent to them
Merged
This feature was one of my favorites in Studio Director. It would be helpful to know if a parent has received the email sent to them and viewed it
Katie Ibarra
almost 4 years ago
in Communication
0
Done!
190
MERGED
Seeing who has read our emails
Merged
I believe this would be a useful too for us to hold the parents accountable who say they did not receive an email. When I had The Studio Director prior to this, I found it extremely helpful.
Venus Fields
about 2 years ago
in Communication
1
Done!
66
MERGED
Able to see when parents read an email
Merged
Would love a way for studio owners to verify IF and WHEN a parent reads an email......
Toinette Robinson
almost 3 years ago
in Communication
0
Done!
Joe,
So do we have to open DSP in microsoft edge browser instead of google
chrome?
*Lynda Collins*
*Office Manager*
*St. Peters Academy of Dance*
636-970-3203
HI Joe, I don't think this was meant for me, unless everyone on the thread received the email.
Thank you though.
Melanie Benson
Owner/Artistic Director
Artistic Edge Dance Center
75 Orchard Park Drive
Greenville, SC 29615
864-631-2156
ArtisticEdgeDance.com
The comms dashboard absolutely does NOT work. I just see that they were sent and no other data. I even called customer service thinking it was my settings but it was not. I did several test runs to own family to check and yet nothing.
It is not done. It does not work. I sent emails about recital two days ago. It says 100% of them sent and 0 were opened. This is untrue. I am a dance parent, as well as a studio owner. I know, at least, I opened mine. I am sure that other parents opened theirs. They mentioned that they had read them.
We don't want to receive these emails.
Hello, Joe,
(I tried replying in the idea thread but kept getting nothing but a blank page after entering my email address.)
Other than the Sent icon, the Comm Dashboard is showing nothing but zeros for every email I search. I know that parents have read at least some of these emails. Is the Dashboard not fully active yet?
Regards,
Shannon Schueller
Conservatory Administrator
[cid:be22e8f9-83eb-4471-a3d8-060069f684e5]
hi - there is zero communication in the emails tracking
Hello
I have send 1500 emails on Monday March 16th, but I can't see their result in the Comm Dashboard.
Could you please advise.
meilleures salutations,
Cathy Moes
Thank you for this information. I've gotten it. I think three or four times
now so I'm wondering if that is an error or if there's no information that
is accompanying the newer email?
Thank you,
Linda
Linda Lam
Operations Manager
thetraininggroundsf.com
Thank you.
Jaime Shawl
Director
Twinkle Toes Dance Productions LLC
623-810-6153
Like us on Facebook @TwinkleToesDanceProductions
Follow us on Instagram @TTDanceAZ
[cid:image001.jpg@01DCB84F.D03DCAF0]
When is this upgrade coming for people who already have the software?
Thank you!
--
Kind Regards,
Miss Tiffany
_______________________________
Front Desk, Instructor, Tutor, New Family Liaison
*Strong Dance Studios, Cypress*
o 714.821.5500
We build confiDANCE��
We obtained your email address from your registration for classes at Strong
Dance Studios. Email is used to periodically send communications such as
newsletters, class confirmations, reminders, cancellations, and other
important business information. If you do not wish to receive future email
communications from Strong Dance Studios, please contact us by email:
rachel@strongdancestudios.com or by phone: 714-821-5500 and ask for your
email address to be removed.
Love it!
We are happy to announce that, as of the March 2026 release, you are now able to see who opened emails. Just navigate to, Magic > Comm Dashboard to see a high-level summary of your robo-mailer stats.
I'd also love the ability to add and remove recipients to an email without having to go back and start again. More so for scheduled emails.
Please tell me this is in progress
currently in the midst of a migration to studio pro from akada and I LOOOOOVe this idea! Please get on board and add this feature. DSP has such a wide operative, this seems like a natural addition that would be helpful to all of us!
There are free apps that allow us to receive read receipts and open rates. DSP needs to get on board.
This is the most voted idea and has been opened for 2 and a half years. Why is this being ignored when so many people want this?
I am new here and we have this option on Dance Studio Director, how do we get this on Dance Studio Pro?
I would like to be able to have the same / similar reporting as MailChimp. That way I would know:
Which email address opened an email.
How many times it was open.
The day / date the email was opened.
The time the email was opened.
Which link was clicked.
How many times a particular link was clicked.