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Ideas Portal
For Studio Pro
1,428 VOTE
Status Done!
Created by Mollee Johnson
Created on Dec 28, 2022

Please allow us to see who has received and opened emails

So often parents claim they did not get our communication. I'd like to see in DSP that it was sent and either unopend or not.

  • Lynda Collins
    May 6, 2026

    Joe,
    So do we have to open DSP in microsoft edge browser instead of google
    chrome?

    *Lynda Collins*
    *Office Manager*
    *St. Peters Academy of Dance*
    636-970-3203

  • Melanie Benson
    May 5, 2026

    HI Joe, I don't think this was meant for me, unless everyone on the thread received the email.
    Thank you though.

    Melanie Benson

    Owner/Artistic Director
    Artistic Edge Dance Center
    75 Orchard Park Drive
    Greenville, SC 29615

    864-631-2156
    ArtisticEdgeDance.com

  • Vyju Iyengar
    Apr 14, 2026

    The comms dashboard absolutely does NOT work. I just see that they were sent and no other data. I even called customer service thinking it was my settings but it was not. I did several test runs to own family to check and yet nothing.

  • Brady Ceppaluni
    Mar 29, 2026

    It is not done. It does not work. I sent emails about recital two days ago. It says 100% of them sent and 0 were opened. This is untrue. I am a dance parent, as well as a studio owner. I know, at least, I opened mine. I am sure that other parents opened theirs. They mentioned that they had read them.

  • Amanda Cobb
    Mar 20, 2026

    We don't want to receive these emails. 

    Amanda Cobb, Founding Director
    400-C Camino De Estrella, San Clemente CA 92672
    Dance@bamsocal.com | 949.229.0846
    www.bamsocal.com | @balletacademymovement

    On Mar 20, 2026, at 6:30'AM, Studio Pro <c29a1914c4991907126ed4fc-togetherwork@iad-prod2.mailer.aha.io> wrote:

    ' a:hover { color: rgb(0, 115, 207); }
    a:active { color: rgb(92, 165, 224); }
    a:visited { color: rgb(0, 115, 207); }
    h1 a:visited { color: rgb(0, 115, 207); }
    h2 a:visited { color: rgb(0, 115, 207); }
    h3 a:visited { color: rgb(0, 115, 207); }
    h4 a:visited { color: rgb(0, 115, 207); }
    h5 a:visited { color: rgb(0, 115, 207); }
    h6 a:visited { color: rgb(0, 115, 207); }
    .normal:hover { color: rgb(102, 102, 102); }
    .normal:active { color: rgb(102, 102, 102); }
    .normal:visited { color: rgb(102, 102, 102); }
    .secondary:hover { color: rgb(181, 181, 181); }
    .secondary:active { color: rgb(181, 181, 181); }
    .secondary:visited { color: rgb(181, 181, 181); }
    @font-face { font-display: swap; font-family: Inter; font-style: normal; font-weight: 300; src: url("https://cdn.aha.io/assets/Inter-Light.4e2e86733ef877fed3bfd4a109fdd60c.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: italic; font-weight: 300; src: url("https://cdn.aha.io/assets/Inter-LightItalic.5e1e50b943e9688aa8dc87e198edbd9d.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: normal; font-weight: 400; src: url("https://cdn.aha.io/assets/Inter-Regular.8070997696b1c91905fecba458f96640.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: italic; font-weight: 400; src: url("https://cdn.aha.io/assets/Inter-Italic.dfadecc879b7e0c10e7abd15e7f46375.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: normal; font-weight: 500; src: url("https://cdn.aha.io/assets/Inter-Medium.75db5319e7e87c587019a5df08d7272c.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: italic; font-weight: 500; src: url("https://cdn.aha.io/assets/Inter-MediumItalic.f1e11535e56c67698e263673f625103e.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: normal; font-weight: 600; src: url("https://cdn.aha.io/assets/Inter-SemiBold.a553f44ac2c2f8ffdb1290d33b7c2425.woff2") format("woff2"); }
    @font-face { font-display: swap; font-family: Inter; font-style: italic; font-weight: 600; src: url("https://cdn.aha.io/assets/Inter-SemiBoldItalic.ffaf7dcabed2f0280752c6b38949d6b2.woff2") format("woff2"); }
    .inline-for-medium { display: block !important; width: 100% !important; }
    .align-right-for-medium { text-align: inherit !important; }
    .align-right-for-medium > table { float: none !important; }
    .show-for-medium { width: 0px; overflow: hidden; display: none !important; }
    .hide-for-medium { display: block !important; width: auto !important; overflow: visible !important; max-height: none !important; font-size: inherit !important; line-height: inherit !important; }
    .show-for-small { display: block !important; width: auto !important; overflow: visible !important; max-height: none !important; font-size: inherit !important; line-height: inherit !important; }
    table.hide-for-medium { display: table !important; }
    td.hide-for-medium { display: table-cell !important; }
    th.hide-for-medium { display: table-cell !important; }
    .inline-for-medium { display: block !important; width: 100% !important; }
    .align-right-for-medium { text-align: inherit !important; }
    .align-right-for-medium > table { float: none !important; }
    h1 { font-size: 26px; }
    h2 { font-size: 24px; }
    h3 { font-size: 18px; }
    h4 { font-size: 16px; }
    .portal-weekly-summary .portal-activity { padding: 5px 0px; }
    .portal-weekly-summary .portal-activity > table > tbody > tr > td:first-child { padding: 0px !important; }
    .portal-weekly-summary .portal_activity__card-number { width: 50%; text-align: right; padding-right: 5px; }
    .inline-for-large { display: block !important; width: 100% !important; }
    .align-right-for-large { text-align: inherit !important; }
    .align-right-for-large > table { float: none !important; }
    .wrapper--radius > table { border-collapse: collapse !important; }
    .wrapper--radius > table > tbody > tr > td { border-radius: 0px !important; }
    .show-for-large { width: 0px; overflow: hidden; display: none !important; }
    .hide-for-large { display: block !important; width: auto !important; overflow: visible !important; max-height: none !important; font-size: inherit !important; line-height: inherit !important; }
    br.hide-for-large { display: inline !important; }
    table.hide-for-large { display: table !important; width: 100% !important; }
    td.hide-for-large { display: table-cell !important; width: 100% !important; }
    th.hide-for-large { display: table-cell !important; width: 100% !important; }
    .inline-for-large { display: block !important; width: 100% !important; }
    .align-right-for-large { text-align: inherit !important; }
    .align-right-for-large > table { float: none !important; }
    .divider--show-for-small { display: block !important; }

  • Shannon Schueller
    Mar 20, 2026

    Hello, Joe,

    (I tried replying in the idea thread but kept getting nothing but a blank page after entering my email address.)

    Other than the Sent icon, the Comm Dashboard is showing nothing but zeros for every email I search. I know that parents have read at least some of these emails. Is the Dashboard not fully active yet?

    Regards,
    Shannon Schueller
    Conservatory Administrator
    [cid:be22e8f9-83eb-4471-a3d8-060069f684e5]

  • Jeni Tjelle
    Mar 20, 2026

    hi - there is zero communication in the emails tracking

  • Cathy Moes
    Mar 20, 2026

    Hello

    I have send 1500 emails on Monday March 16th, but I can't see their result in the Comm Dashboard.
    Could you please advise.

    meilleures salutations,
    Cathy Moes

  • Linda Lam
    Mar 20, 2026

    Thank you for this information. I've gotten it. I think three or four times
    now so I'm wondering if that is an error or if there's no information that
    is accompanying the newer email?

    Thank you,
    Linda

    Linda Lam

    Operations Manager

    thetraininggroundsf.com

  • Jaime Shawl
    Mar 20, 2026

    Thank you.

    Jaime Shawl
    Director
    Twinkle Toes Dance Productions LLC
    623-810-6153
    Like us on Facebook @TwinkleToesDanceProductions
    Follow us on Instagram @TTDanceAZ
    [cid:image001.jpg@01DCB84F.D03DCAF0]

  • Tiffany Strong
    Mar 20, 2026

    When is this upgrade coming for people who already have the software?

    Thank you!
    --

    Kind Regards,

    Miss Tiffany

    _______________________________
    Front Desk, Instructor, Tutor, New Family Liaison
    *Strong Dance Studios, Cypress*
    o 714.821.5500

    We build confiDANCE��

    We obtained your email address from your registration for classes at Strong
    Dance Studios. Email is used to periodically send communications such as
    newsletters, class confirmations, reminders, cancellations, and other
    important business information. If you do not wish to receive future email
    communications from Strong Dance Studios, please contact us by email:
    rachel@strongdancestudios.com or by phone: 714-821-5500 and ask for your
    email address to be removed.

  • Lorna White
    Mar 20, 2026

    Love it!

  • Admin
    Joe Keune
    Mar 20, 2026

    We are happy to announce that, as of the March 2026 release, you are now able to see who opened emails. Just navigate to, Magic > Comm Dashboard to see a high-level summary of your robo-mailer stats.

  • Nikya Blackburn
    Jan 19, 2026

    I'd also love the ability to add and remove recipients to an email without having to go back and start again. More so for scheduled emails.

  • Ranisha Brower
    Oct 21, 2025

    Please tell me this is in progress

  • Leah Mossman
    Oct 9, 2025

    currently in the midst of a migration to studio pro from akada and I LOOOOOVe this idea! Please get on board and add this feature. DSP has such a wide operative, this seems like a natural addition that would be helpful to all of us!

  • Carrie Hamblin
    Sep 24, 2025

    There are free apps that allow us to receive read receipts and open rates. DSP needs to get on board.

  • Pete Linthicum
    Aug 4, 2025

    This is the most voted idea and has been opened for 2 and a half years. Why is this being ignored when so many people want this?

  • Venus Fields
    Aug 20, 2023

    I am new here and we have this option on Dance Studio Director, how do we get this on Dance Studio Pro?

  • Craig Petrou
    Jan 22, 2023

    I would like to be able to have the same / similar reporting as MailChimp. That way I would know:

    • Which email address opened an email.

    • How many times it was open.

    • The day / date the email was opened.

    • The time the email was opened.

    • Which link was clicked.

    • How many times a particular link was clicked.

  • +1328
14 MERGED

To be able to see if a parent has opened/received an emailed statement

Merged
A number of non paying parents are claiming not to have received some statements despite receiving other emails. It would be very helpful when chasing up accounts and applying late payment penalties to ensure they're are genuine claims
Sharon Wood almost 5 years ago in Tuition and Statements 0 Done!
337 MERGED

It would be good to know if an email has been opened.

Merged
This would be useful to make sure that information has gotten to families particularly if we need to make a schedule change. We would be able to see which families have not opened the email and then reach out by phone.
Kelly Skopp over 4 years ago in Communication 3 Done!
17 MERGED

Be able to see if a parent opened email sent to them

Merged
This feature was one of my favorites in Studio Director. It would be helpful to know if a parent has received the email sent to them and viewed it
Katie Ibarra almost 4 years ago in Communication 0 Done!
190 MERGED

Seeing who has read our emails

Merged
I believe this would be a useful too for us to hold the parents accountable who say they did not receive an email. When I had The Studio Director prior to this, I found it extremely helpful.
Venus Fields about 2 years ago in Communication 1 Done!
66 MERGED

Able to see when parents read an email

Merged
Would love a way for studio owners to verify IF and WHEN a parent reads an email......
Toinette Robinson almost 3 years ago in Communication 0 Done!