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Email notification to admin when a credit card is declined

When credit cards are declined in auto-pay, we would like to get an email notification like how you can be notified for ACH failures. Although you can see it in the status monitor, when processing many accounts at once, it would be nice to receive...
Sharon Goldfarb 9 months ago in AutoPay 0

Stop Personal Assistant feature from sending the absence email to parents who have submitted absences in advance

Stop Personal Assistant feature from sending the absence email to parents who have submitted absences in advance
Jo Gilmore about 1 year ago in Personal Assistant 0

Accident/incident report forms

It would be great to have an area built in to DSP which has an online Accident/Incident form that teachers could access from the Class Manager and then they all collate on DSP and can be run in a report or accessed through a setting so you can loo...
Vikki Norton 10 months ago in Students 0

Transfer family payment

Be able to transfer a payment made from Sibling A to Sibling B account.
Monica Dominguez over 3 years ago in Tuition and Statements 2

Option to run auto-pay by fee due dates

What specific challenge or problem does this idea solve? Fees charged to accounts with various due dates. How should this work? Allow an option for "auto-pay amounts due through today". For instance if tuition is due on the 15th, and costume fees ...
Julie Mulato 6 months ago in AutoPay 1

Scheduled Time/ Date Registration Option

When setting a registration date, it would be beneficial to our families/ staff if we could set an appropriate time for the portal to open. As of now it's midnight on the scheduled date, which is very inconvenient to all. What specific challenge o...
Courtney Costa 4 months ago in Registration 2

Please allow a family contact to have a payment plan set up under their name and with their payment method.

What specific challenge or problem does this idea solve? This will allow a family with divorced parents or another family member to set up a payment plan to contribute to paying a students balance. How should this work? Specifically a fami...
Patti Curry about 1 month ago in AutoPay 2

Make it easier to see exactly how many students are enrolled (paid) vs. Trials in the same place

What specific challenge or problem does this idea solve? Finding appropriate student counts that add value to tracking numbers for achieving student count goals and overall growth success of the business. Apparently, students who are enrolled in...
Cheryl Wallace about 2 months ago in Reports 0

Categories for inactive students

I would like to have a way to categorize inactive students. For example: graduated, not old enough, waiting to pay, etc.
Stacy Caudill about 4 years ago in Registration 1

Ability to post first and final month's tuition upfront

What specific challenge or problem does this idea solve? Allows studios a higher business-retention rate throughout the season while also still collecting tuition from families who drop. How should this work? When a family registers, they ...
Sean Johnson 19 days ago in Tuition and Statements 1