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Communication

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Would love for the system to auto email the specific teacher of a class when a new student enrolls in their class or signs up for a trial class.

In the customer chat, the only way currently is to add each teacher to the communication email list which would send an email to everyone every time. It would be nice for teachers to adjust their class plans if they have a student doing a trial th...
Kerrie Burg over 1 year ago in Communication 0

Change the "Convenience Fee" to say "Credit Card Processing Fee" for when we send receipts/statements

We have people sometimes complain about why there is a convenience fee so it would be nicer if it stated "Credit Card Processing Fee" so clients know it is just due to having a card & can pay with checks/cash with no fee.
Office Desk over 2 years ago in Communication 0

Fix Robo Mailer scheduler

Robomailer doesnt always schedule emails. 9/10 times I go through the process of scheduling an email and it does not go through so I have to repeat the action over and over until I receive the notification that it was scheduled successfully. I oft...
Sarah-Beth Mastel 3 months ago in Communication 1

Show email address in robo mailer so you can remove individuals

The option to view email recipients in Robo mailer so you can remove individuals. Particulary useful when selcting multiple classes and needing to remove only one or two students.
PIRRIE PERFORMING ARTS about 1 year ago in Communication 0

Email or Text Parents who have no completed their registration

Not sure if theres a way to do this and im missing it but I have parents who have selected their classes but not paid the registration fee to complete the registration. Would be great to email these parents reminding them to pay to complete their ...
Stephanie Henshaw 10 months ago in Communication / Registration 1

Notification sent to parent if credit card declines from a "payment plan" charge

Would love an email to be sent if a credit card declines from a "payment plan" charge. I know it's done from an "autopay" charge but it would be great to have this automated so we don't have to manually send it. Thanks!
Belinda Lenhard over 2 years ago in Communication 0

Upgrade Robo-Text: Send-from Number

Currently the Robo-Text feature sends from a series of random 800 or 844 numbers. Would be ideal if this could send from the same number each time, or even better if it could send directly from our studio phone number so that families can reply wi...
Erika Bozinovski almost 4 years ago in Communication 2

History of emails sent from parent to studio in the portal

I would like to have a record of all emails sent from a specific parent to the studio. It would be nice to have a log of this in their account and in the portal. (of course messages sent through the portal)
Traci Finch over 2 years ago in Communication 0

Automate Personalized Emails

For automation in emails, it would be useful for marketing and customer service for the emails to be personalized by first or last name.
Stephanie Masullo over 1 year ago in Communication 0

Absence Notification To Teachers For Class When Submitted By Parent In Their Portal

Would like to propose having a setting where teachers will receive an email notification for when a parent enters an absence in their portal. Similar to when a parent schedules a private lesson or appointment it goes to the teacher too. We know it...
Amy Habel over 3 years ago in Communication 0