Please allow previous season history to remain. It currently is deleted when the new season begins. My 2020/2021 season history is gone. I cannot run reports about 2020/2021.
While the ability to see an individual student's enrollment history does exist, the season class detail is not the best place to get that information. You can see a student's entire enrollment history for any season in their account, by clicking on the history tab on the left side of the screen. Similarly, if you click on the absences tab on the left side of the screen, then click attendance history, you can see every class they've been enrolled in and when they were present/absent.
However, what we cannot do is use a student's attendance history to schedule a makeup class in a different season.
You should still be able to access your previous season by going to More > Seasons > Select the Season (2020/2021 Season) > Season Actions button > Season Class Detail.
Here's an article that goes over this a little more.
While the ability to see an individual student's enrollment history does exist, the season class detail is not the best place to get that information. You can see a student's entire enrollment history for any season in their account, by clicking on the history tab on the left side of the screen. Similarly, if you click on the absences tab on the left side of the screen, then click attendance history, you can see every class they've been enrolled in and when they were present/absent.
However, what we cannot do is use a student's attendance history to schedule a makeup class in a different season.
I have asked for certain information before, based on my last season, and
have been told it gets deleted.
For example, I cannot see what classes a student was in last year.
I cannot run reports to pull my student retention.
I cannot run reports to figure out student absences from a previous year.
This does not seem to "already exist" is DSP . . . Or the previous customer
agents were unaware of these.
Please tell me where I can pull the information I need.
Hello,
You should still be able to access your previous season by going to More > Seasons > Select the Season (2020/2021 Season) > Season Actions button > Season Class Detail.
Here's an article that goes over this a little more.
How can I see classes for an old season?
Once you have accessed the Season Class Detail, you should be able to view the classes and students that were in that specific season.
You are also able to run numerous reports for those past seasons by going to More > Reports.
If you have any questions, please reach out to us at support@dancestudio-pro.com.
DSP Support Team