What specific challenge or problem does this idea solve? |
Currently, customers cannot cancel their own drop in class registrations through the Parent Portal. They have to contact the studio, and an administrator must manually remove them. This creates unnecessary work for staff and can leave spots unavailable to other students who want to register. |
How should this work? |
Customers should have the option to cancel a drop in class directly through their parent portal.
Studios should be able to set their own cancellation policies including how far in advance customers can cancel and whether they receive a refund, account credit, or no refund.
Once canceled, the students spot should automatically become available for another customer to book
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Who will benefit (Admins, Staff, Students)? |
Everyone! customers will have more control over their schedules, while administrators and staff will spend less time manually processing cancellations. |
How will this change impact your daily tasks or overall experience? |
This would significantly reduce administrative work, especially for studios offering multiple drop in classes each week. It would eliminate unnecessary emails and phone calls, make cancellations easier for families, and allow open spots to become available immediately for other students. |
