What specific challenge or problem does this idea solve? |
We want to have an admin get an email or text notification whenever a family drops a class instead of having to regularly run a report! This will allow us to process refunds in a timely manner and reduce the number of emails/phone call from parents. |
How should this work? |
Send an email or text notification to the account manager when a student drops. Create a feature where we can define cancellation fees/refund policies. For example, here is ours: Broadway Academy Shows and Summer Camps:
If cancellation occurs 30 days or more prior to your first rehearsal or first day of camp, you may receive a refund or account credit, less a $25 class cancellation fee. If cancellation occurs less than 30 days prior to your first rehearsal or first day of camp, Ovation will gladly assist in moving your student to another class, or credit your account for the tuition less a $50 cancellation fee. No refunds will be issued. If on a payment plan, the full tuition amount will be charged, then credited to your account less a $50 cancellation fee. Shows/camps may be exchanged within the same session, up until the start date of the program. If a show/camp is exchanged at least two weeks before the start date, account credit will be provided for tuition differences on moving to a less expensive program. Shows/camps exchanged less than two weeks prior to the start date will not result in credit for a difference in tuition. Moving to a more expensive program will result in an account charge to cover the difference. No credits or refunds will be issued if a program is dropped after 2 or more rehearsals or camp days have occurred, regardless of whether the student has been in attendance. Registration holds a student’s spot in a show or camp, making it unavailable for other students to register for that spot. We hope your show/camp is a great fit, but if, after the first day, you choose not to continue for any reason, Ovation Academy is happy to switch you into another available offering within the same session. Refunds are not applicable.
Classes:
If cancellation occurs at least 7 days prior to your first day of class, Ovation will refund or credit your account in Jackrabbit, less a $25 cancellation fee If cancellation occurs within 7 days of your first scheduled class, Ovation Academy will gladly assist moving your student to another class to experience success; no refund or credit will be issued. In all cases, you will still be charged the remainder of the payment plan, if applicable. Classes may be exchanged within the same session, up until the first day of class. If a class is exchanged at least two weeks before the start date, credit will be provided for a less expensive class. Classes exchanged less than two weeks prior to the start date will not result in credit for a difference in tuition. Moving to a more expensive class will result in an account charge to cover the difference. No credits or refunds will be issued if a program is dropped after 2 or more classes have occurred, regardless of whether the student has been in attendance. Registration holds a student’s spot in a class, making it unavailable for other students to register for that spot. We hope your class is a great fit but if, after the first day of class, you choose not to continue for any reason, Ovation Academy is happy to switch you into an available class within the same session. Refunds are not applicable.
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Who will benefit (Admins, Staff, Students)? |
Admin and families |
How will this change impact your daily tasks or overall experience? |
Save us lots of time! |
