New Surcharge procedure: Cash Discount Policy Creates Operational Burden

The recent rollout of the Studio Pro surcharge policy, which advises studios to raise all tuition prices and then offer a "cash discount," is a poorly conceived implementation that places an undue burden on staff and needs immediate revision.The fundamental flaw in this new approach is the massive administrative overhead it creates. The current guidance requires front-desk staff to manually adjust payments for every single customer who opts for a cash or check payment. This is inefficient, prone to error, and simply unacceptable. A "solution" that necessitates a manual workaround for a standard transaction type is not a solution at all; it's a design failure.For the new policy to be viable, Studio Pro must provide the tools necessary to support its own advice. The company needs to immediately integrate an easy, automated cash discount application process directly into its software. This feature should automatically calculate the correct, discounted total and, critically, include this option as a clear, itemized line on the monthly statement.Until Studio Pro implements an automated, seamless way for clients to pay the lower cash price, the current rollout is a significant step backward in usability and customer service. It shows a lack of understanding of daily studio operations and needs urgent attention and technical correction.