Having a help menu for parents when they log into their portals.

What specific challenge or problem does this idea solve?

helpful to parents to locate files, make partial payments to billed items. Basically just how to navigate their portals upon login.

How should this work?

when a parent logs in, a “help” menu should be available for them

Who will benefit (Admins, Staff, Students)?

Parents: to have their questions answered as quickly as possible.

Staff: Avoiding unnecessary questions about using the parent portal.

How will this change impact your daily tasks or overall experience?

The biggest issue as an administrator that I have is new parents not knowing how to navigate their portals. Sometimes it takes a great deal of time to answer their questions regarding the many uses of their portals.