What specific challenge or problem does this idea solve? |
Confusion over the mis-match in what your receipt says and what your CC statement or bank statement says, when a payment is made using merchant services and the processing fee is passed onto the customer. We are transparent that we charge a 3% convenience fee, however people do not always read our literature, or remember that and get confused, and even angry when their Bank/CC and our Receipt totals do not match. |
How should this work? |
Just add the processing fee charged to the receipt |
Who will benefit (Admins, Staff, Students)? |
Everyone involved in the transaction. It will make our billing more easy to understand and to feel more transparent. People always want to think you are trying to be dishonest because they fail to read your policies. |
How will this change impact your daily tasks or overall experience? |
Clients will not reach out confused about non matching totals and I will not get screamed at on speaker phone in the middle of my studio lobby by an angry husband because he did not read the packet and understand he's paying an addition 3% processing fee when his wife runs the card. |
Receipts do show the convenience fee when using a processor like SPMS. You can consider using the text at the bottom of receipts as well to remind customers of the convenience fee percentages. Please contact SP Support for more help with this.