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For Studio Pro
Created by Jessica Mcmahon
Created on Aug 4, 2024

Update Statement Itemised Charges

Tuition charges applied are made itemised to parents on statements - great! However if you make amendments to their transactions and resend a statement - this itemised list doesn't change!! Even if the charge does - huge issue that needs looking into.


I have only just realised this happens!



Example below:


Student enrols in Term 3 Season for X, Y Z. Something happens in life schedule and student needs to withdraw from class Z.


Updated transaction on parent account (to reflect no charge for the withdrawn class)


Sends parent updated statement: itemised class Z still listed even though removed from transaction details (IE transaction details and statement do not match)!

  • Admin
    Diana Shepherd
    Reply
    |
    Aug 5, 2024

    Hello, could you please reach out to DSP Support with a real student example of this happening and we will get that fixed!