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For Studio Pro
Status Planned
Categories Communication
Created by Danielle Cicogna
Created on Mar 27, 2024
Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit DSPRO-I-2480 Business Name on Text Message.

Robo Text Studio Clarification Merged

Whenever you send a Robo text, it is just a generalized number. So it's very confusing for customers. A competing studio uses the same software and sends the customers messages. If one of my customers unsubscribes from the other studio it only unsubscribes them from email not from text. I always put my studio name in my text message, but the other studio does not. Recently, my customers have been getting confused because they're receiving messages from the other studio saying that they are closed or open etc and they think that it's us. I think that we should either have different numbers for each studio or it should say "message from ,with the studio name" so that it doesn't take up our characters in the body and customers know who is communicating with them

  • Admin
    Joe Keune
    Reply
    |
    Jan 16, 2025

    Thanks for sharing your idea! We've added an item to our roadmap for this year, 2025, that will allow studios to set up their own phone numbers. Keep an eye out for announcements about the release. We appreciate your engagement through our Idea Portal!