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Ideas Portal
For Studio Pro
Created by Jennifer Priest
Created on Apr 4, 2023

Credits applying to the parent account instead of specific to the dancer.

When credits are on the account, the Statement shows that credits are applied to the overall account. However, if there are multiple dancers on the account, the credits are specific to the dancer and only applied that way, rather than t0 the parent account as a whole. Therefore, the statement information appears incorrect when sent out to parents. For example, if the account has a $75 credit and each dancer owes $50 each (total of $100), the statement will show that $25 is owed on the next billing cycle. However, unless the credits are split up ($50 to one dancer and $25 to the other), the parent will actually be billed $50 with the remaining $25 in credits still sitting unused on the account as the $75 credit is specific to a dancer, rather than the account as a whole. This is extremely confusing for customers and families when statements are sent out to reflect inaccurate numbers.