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Categories Communication
Created by Kim Scruggs
Created on Dec 12, 2022

Create the option to turn off ability for parents to respond to a group Studio Chat

If the parents cannot respond in the "group" chat, people's phones wouldn't ding every time someone responds. We want them to KEEP the push notifications on.

Also, parents would not be able to throw a different subject into the chat and open up conversations that we as studio owners and staff don't necessarily want everyone in the studio to see or to chime in with an opinion. For example, we used chat to let parents know we were cancelling classes due to inclement weather last week. An EGR {Extra Grace Required} parent sent a late email requesting make-up classes for the following day. She then sent an ADDITIONAL email the following morning, long before our studio opened that afternoon at 2pm, which is when I finally saw both emails. Before I had a chance to respond to those emails, she responded to the "classes cancelled", all season parents chat with, "Kim, I emailed but haven't gotten a response. Could you send me the make up times for tonight?", which then made it sound as though I wasn't resonding to her request.

It's just a good practice all the way around.

Thank you for considering it.


Kim Scruggs, Columbia Dance Academy

  • Megan Gordon
    Reply
    |
    Apr 3, 2023

    Yes I would love for my parents to not be able to chat in the "season" chat. We ask them not to but someone always does.. They don't realize it goes to hundreds of people