rename the convenience charge on the receipts to credit card fee
I get why it's called aconvenience fee but customers always ask whats this fee and i hae to say its a credit card fee. If it already said that i wouldnt have to.
Correct - from a Customer Service point-of-view, this is not a convenience. Let's make it more transparent, which lets the customer know that the credit card is charging the fee. This takes some pressure off the studio and people "get it".
Correct - from a Customer Service point-of-view, this is not a convenience. Let's make it more transparent, which lets the customer know that the credit card is charging the fee. This takes some pressure off the studio and people "get it".