People don't know what they are looking at in the portal when they go to schedule a trial or register for a class.
There's no "trial button" or "register" button, just an unlabeled check box and a blue word reading trial. There needs to be a clear "register click here" check box label and a clear "schedule a trial click here" button. Currently, it's unclear what is happening.
The portal needs to be clearly labelled and designed for someone with a grade 3 reading level who has never used a computer. If my grandmother can't figure it out, it's too complicated.